Please email service@ecosusi.com with your order number and return request to make sure your purchase is eligible for a return.

ECOSUSI offers 30 days limited warranty covering manufacturer defects only, any damages resulting from abuse or normal wear and tear are not covered under our policy.

Please kindly note:

*If the package is rejected, 10% of the refund amount will be deducted as the shipping fee.

*If the product is returned for non-quality problems, the return delivery fee will need to be paid by the customer.

*For U.S buyers, you may send your return package to our warehouse in California.

*For international buyers, you may send your return package to our warehouse in Xiamen, China.

Please email service@ecosusi.com with your order number and return request to make sure your purchase is eligible for a return. After approval, we’ll send you the return address. Please kindly provide us with what express you choose and the return tracking number once available. 

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