Warranty Policy

Thank you for choosing our products. We stand behind the quality of our bags and are committed to ensuring your satisfaction. Please read our warranty policy carefully.

Warranty Period

Our bags come with a one-year warranty from the date of purchase. This warranty covers manufacturing defects and faulty workmanship.

What's Covered

During the warranty period, we will repair or replace, at our discretion, any product that proves to be defective due to manufacturing issues. This includes problems with materials, craftsmanship, or construction.

What's Not Covered

The warranty does not cover damages resulting from:

  • Normal wear and tear
  • Accidental damage
  • Misuse or abuse
  • Unauthorized repairs or modifications
  • Exposure to extreme conditions

Charges for Repairs Outside Warranty Period

If your bag requires repair after the one-year warranty period has expired, we may charge a reasonable fee for the service. Before proceeding with any repairs, we will provide you with an estimate of the costs involved.

How to Claim Warranty

To initiate a warranty claim, please contact our customer service team at service@ecosusi.com within the warranty period. Provide your proof of purchase, a description of the issue, and any relevant photographs. We will guide you through the process.


This warranty is exclusive and in lieu of all other warranties, whether expressed or implied. Our liability is limited to the cost of repairing or replacing the product.