Please send email to firstname.lastname@example.org before you send the product(s) back to us. We will provide the warehouse address to save your postage.
Bags collection: ECOSUSI offers a 15 days limited warranty covering manufacturer defects only, any damages resulting from abuse or normal wear and tear are not covered under our policy.
Silk products: From when you receive your package ECOSUSI offers a 7 days limited warranty covering manufacturer defects only. Any damage resulting from poor care or wear and tear is not covered under our policy. All silk scarfs sent are carefully inspected and ironed before shipments. The snags of 2-5 cm/slight white spots are material characteristics and are unavoidable.Please kindly be noted: If the product has no quality problems. The return shipping cost to our warehouse is the responsibility of the buyer.